General Terms and Conditions and Cancellation Policy

The contracting party of the customer is:

Regina Moessmer Design by Lilli Fiegl
Owner: Lillian Fiegl
Badenerstrasse 717 
8048 Zürich 

Email: info@reginamoessmerdesign-schweiz.com , lillifiegl@yahoo.com 
Tel. +41 77 812 50 89

§ 1 APPLICABILITY

For the business relationship between "Regina Moessmer Design GbR" and the customer, exclusively the following General Terms and Conditions in their valid version at the time of the order apply.

§ 2 Opening a Customer Account

We offer you the opportunity to create a user account with a username and password with us. The use of the services advertised and offered on www.reginamoessmerdesign.com does not necessarily require the establishment of a customer account; our offer is also possible without creating a user account. However, with a customer account, you can view your recent orders, which makes it easier for you to place subsequent orders with us. Additionally, you can create wish lists. Opening a customer account requires customer registration. Natural persons must be at least 18 years old.

To open a customer account, you must electronically fill out the registration form available on our website. In particular, you need to provide your name, address, and email address. The data required for registration must be provided by you in a complete and truthful manner. During registration, you will choose a personal username and password. The username must not infringe upon the rights of third parties or violate any other name, trademark, or moral rights or good practices. You are obliged to keep the password confidential and not disclose it to third parties under any circumstances. Registration is free of charge.

Upon opening the customer account, you must agree to the applicability of these terms and conditions. You can delete your customer account at any time under "My Account." The mere opening of a customer account does not entail any obligation to purchase the goods offered by us.

If your personal information changes, you are responsible for updating it yourself. All changes can be made online after logging in under "My Account."

§ 3 CONTRACTUAL AGREEMENT

Customers will receive an email confirming receipt of the order. This order confirmation does not constitute acceptance of the offer but serves solely to inform that the order has been received by us. The contract is only concluded upon our acceptance of the order. This does not require any specific form.

We will inform the customer of the conclusion of the contract by shipping the goods

§ 4 PAYMENT

In our shop, the following payment methods are generally available to you:

Advance Payment: If you choose the payment method of advance payment, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.

Credit Card: During the ordering process, you will provide your credit card details. Your card will be charged immediately after placing the order.

PayPal, PayPal Express: To pay the invoice amount using the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information will be provided during the ordering process.

PayPal may offer additional payment methods to registered PayPal customers selected according to their own criteria. However, we have no influence over the availability of these methods; any additional individually offered payment methods relate to your legal relationship with PayPal. Further information can be found in your PayPal account.

PayPal: In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise specified below, payment via PayPal Plus does not require registration with PayPal. Further information will be provided for each payment option and during the ordering process.

PayPal, PayPal Express: To pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order.

PayPal may offer additional payment methods to registered PayPal customers selected according to their own criteria. However, we have no influence over the availability of these methods; any additional individually offered payment methods relate to your legal relationship with PayPal. Further information can be found in your PayPal account.

Credit Card via PayPal: Your card will be charged by PayPal after the goods have been shipped.

Google Pay: To pay the invoice amount using the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have Google Pay enabled, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information will be provided during the ordering process.

Apple Pay: To pay the invoice amount using the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have Apple Pay enabled, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information will be provided during the ordering process.

§ 5 DELIVERY AND SHIPPING COSTS

Payment is possible via PayPal, credit card, or advance payment by bank transfer. Information about the delivery time is non-binding unless the delivery date has been expressly promised as binding. This does not apply to contracts with a business entity.

Customer Data: The customer must verify the accuracy of the entered data.

Shipping Costs: In addition to the stated product prices, shipping costs will be added. For more details on the amount of shipping costs, please refer to the offers.

We only deliver by shipping. Unfortunately, self-pickup of the goods is not possible.

§ 6 PRICES/COSTS FOR RETURNS

The prices applicable at the time of ordering, as displayed on the website of "Regina Moessmer Design GbR," shall apply. The prices of individual products are understood to be from the headquarters of "Regina Moessmer Design GbR" and include value-added tax, excluding packaging and shipping costs. The costs for packaging and shipping are automatically calculated and clearly indicated during the compilation in the shopping cart.

Costs for Returns: There is a right of withdrawal, which is indicated in a separate revocation policy in the respective section. If the customer exercises this right of withdrawal, the customer shall bear the costs of returning the goods.

If goods are delivered with obvious transport damages, please report such defects to the carrier as soon as possible and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, especially your warranty rights. However, it will help us to assert our own claims against the carrier or transport insurance.

§ 7 RIGHT OF REVOCATION/REVOCATION NOTICE, CONSEQUENCES OF REVOCATION

If the customer is a consumer and has entered into a contract with "Regina Moessmer Design GbR" for the delivery of goods using exclusively means of distance communication, in particular by telephone, email, or through the website of "Regina Moessmer Design GbR," the customer is entitled to revoke their declaration of intent to enter into the contract without stating any reasons within 2 weeks. The revocation period begins at the earliest on the day following the receipt of the goods, provided that the consumer has also received this revocation notice in written form at that time.

The revocation is made by returning the goods to the following address with sufficient postage:

"Regina Moessmer Design by Lilli Fiegl"
Lillian Fiegl
Badenerstrasse 717, 8048 Zürich
Email: info@reginamoessmerdesign-scheiz.com Tel. +41 77 812 50 89

To meet the deadline, it is sufficient for the revocation and the goods to be sent in a timely manner. The customer bears the direct costs of returning the goods.

§ 8 RETENTION OF TITLE

The delivered goods shall remain the property of Regina Moessmer Design GBr until all claims against the purchaser have been fully paid.

§ 9 WARRANTY AND LIABILITY FOR DEFECTS

If the ordered goods are defective at the time of transfer of risk, rendering them unsuitable for the contractually intended use, the purchaser has the right, within the statutory warranty period, to choose between rectification of the defect by means of repair or replacement with a new item. However, if there are minor defects that can be easily rectified, the purchaser cannot insist on a replacement delivery. If the rectification fails, the purchaser may reduce the purchase price or withdraw from the contract. We make every effort to depict the colors of the individual products as accurately as possible. However, due to different lighting conditions and monitor settings, there may be color deviations. The limitation period for warranty claims regarding the delivered goods is 2 years from the time of delivery. We assume unlimited liability according to the provisions of the Product Liability Act or any other mandatory statutory liability regulations. In case of slight negligence in breaching essential contractual obligations, our liability is limited to the foreseeable damage that typically does not exceed the purchase price of the ordered goods. Beyond that, we shall not be liable. The statutory limitation periods apply.

§ 10 DATA PROTECTION

In accordance with § 28 of the Federal Data Protection Act (BDSG), we hereby inform you that the data necessary for the business transaction will be processed and stored using data processing systems in accordance with § 33 (BDSG). All personal data will be treated confidentially.

§ 11 DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/. Consumers have the option to use this platform for resolving their disputes. In order to settle disputes arising from a contractual relationship with a consumer or concerning the existence of such a contractual relationship, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The competent consumer arbitration board is the Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany (www.verbraucher-schlichter.de). We will participate in dispute resolution proceedings before this board.

§ 12 APPLICABLE LAW AND JURISDICTION

The business relationship between Regina Moessmer Design GbR and the customer is subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, legal entity under private or public law, or a person who has their residence or habitual abode abroad, or whose residence or habitual abode is unknown at the time the action is filed, the place of jurisdiction shall be agreed as the registered office of reginamoessmerdesign.

§ 13 INVALIDITY OF PROVISIONS

The invalidity of individual provisions does not affect the validity of the entire contract.